You may remember that I posted an update about the annoying Scottish Power/NPower thing a few months ago.
Well guess what?
This is the final update you guys!
So, where were we last time…
Oh yes, an engineer was due to come to my house.
He came – hooray!
A few weeks later
I get a call from NPower saying it was all sorted and also “here’s a bill for you for around £1000″
So, let me get this straight.
Both NPower and Scottish Power thought they were in control of my meter for the past 2 years!
What the actual fuck!
So, here’s a list of things I’d paid:
- NPower (monthly bills)
- Scottish Power – around £1700
- NPower – around an extra £1000
What the fuck! So now I’m at least £1000 out of pocket because I’ve been paying my bills TWICE.
So now, I’m sending an angry e-mail to every possible contact I have with Npower and Scottish Power, telling them to fucking sort out their issues and talk to each other and find out who really owns this meter – not to mention who owes me a crapload of money.
So, we play the waiting game. And FINALLY, Scottish Power admit “shit, we never should have billed you”. The only reason I was able to get them to come to this conclusion was due to their really useful social media guy. It should not HAVE to be the social media person’s job to sort this out.
Finally, I got a glorious e-mail
Dear Miss Barnes
I refer to the above complaint reference number which my colleague XXX was previously dealing with. Firstly please accept my sincere apologies for the inconvenience this matter has caused.
For your information, every electricity supply has a reference number which is unique to the property and does not change even if the meter is changed. This is called the Meter Point Administration Number (MPAN). The correct MPAN for your property is XXX, which is supplied by NPower.
Unfortunately we have been billing you on the MPAN for your next door neighbour in error. There was confusion over the correct MPANS for Your Flat and Your Neighbour’s Flat, because the meter serial numbers for the two flats were crossed. Originally we billed you correctly for Your Flat, which transferred to NPower on 3rd August 2011. However following that, we changed the address on our billing system in error, and billed you using the MPAN for Your Neighbour’s Flat.
I have now corrected this, and the account you were paying on has been closed. You will receive a refund cheque for £1736.30 within the next 7-10 days.
I am genuinely sorry for the distress this matter has caused you, please be assured that details of your complaint have been passed to the relevant Operational Managers to ensure that the training issues are addressed.
Can you please confirm if you are satisfied with this resolution, or if there is anything further you require me to do? I look forward to hearing from you.
YES! I WON
I finally have that check! I will bank it as soon as I can! I am so happy!